SnaptubeSupport
Email contactus@ibtsports.ltd. We reply within 1–2 business days. If you are reporting a bug, include your iPhone model, iOS version and the App version (shown in the App under Settings › About).
Frequently asked questions
How do I cancel my Snaptube Pro subscription?
Open iOS Settings › [your name] › Subscriptions, choose Snaptube and tap Cancel Subscription. Apple’s guide: Cancel a subscription from Apple. Deleting the App does not cancel a subscription.
How do I get a refund?
Payments are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
What does Snaptube Pro include?
No ads, the Max photo enhancement level (2× upscale) and High quality video export at full resolution. Everything else in the App is free.
I bought Pro but still see ads or locked features
Open the subscription screen or the App’s Settings and tap Restore purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
Are my photos and videos uploaded anywhere?
No. All editing and enhancement happens on your iPhone. See the Privacy Policy.
How do I change my ad privacy choices?
Tracking permission: iOS Settings › Privacy & Security › Tracking. In the EEA, UK and Switzerland you can also use Settings › About › Ad privacy options inside the App.
Where are my creations saved?
Everything you make appears in the App’s My Creations tab. If Also save to Photos is on in Settings, a copy is also added to your Photos library.