Snaptube

Support

Questions, bugs and feature requests

Contact us

Email contactus@ibtsports.ltd, or use Send Feedback in the App’s Settings tab. We reply within 1–2 business days. If you are reporting a bug, include your iPhone model, iOS version and the App version (shown at the bottom of the App’s Settings tab).

Getting started

The five tabs

How do I add my own videos and music?

In the Library tab, tap + and choose Import from Photos or Import from Files (MP4, MOV, M4V, MP3, M4A, WAV, AIFF and CAF work). When the import finishes, choose a playlist for the new items. You can also open a playlist and tap + to add items from your library or import straight into it. Snaptube keeps its own copy; your original in Photos or Files is never moved, changed or deleted.

How do playlists work?

The Library tab shows your playlists and Liked, with a switch between Videos and Music. Open a playlist to Play All or Shuffle; tap ••• on a row to play next, like, add to another playlist, edit, compress, share, remove or delete. Deleting a playlist never deletes the videos or tracks in it.

Background play, Picture in Picture and the lock screen

Library videos and music keep playing when you leave the App or lock your iPhone, can float in Picture in Picture, and can be controlled from the lock screen, Control Center or headphones. Turn this on or off in the App under Settings › Background Playback. The player also has a sleep timer (Timer) and AirPlay (Cast).

YouTube

How does YouTube work in Snaptube?

Home, Browse and search show public YouTube videos, and they play in Snaptube’s own player. Up Next lists what comes next and Autoplay moves on when a video ends. YouTube needs an internet connection.

A YouTube video can’t be played

Some videos are unavailable in your region or restricted by their owner. Tap Try again, or pick another video.

How do I clear my recent searches?

Tap the search field, leave it empty, and tap Clear next to your recent searches. They are only stored on your iPhone.

Tools

Video Editor

Trim, add a filter (Original, Warm, Cool, Mono, Vivid, Vintage, Noir or Fade), change the speed (0.5×–2×) or mute, pick a quality — High (Snaptube Pro, original resolution), Balanced (1280 px) or Small file (854 px) — and tap Export & Save.

Photo Enhancer

Choose Natural, Vivid or Max (Snaptube Pro, 2× upscale), compare before and after, then save or share.

Video Compressor

Tap ••• on a video in a playlist or History and choose Compress. Pick Light, Balanced (up to 1080p) or Strong (up to 720p), and H.264 or HEVC. Each level shows the estimated size.

Where are my creations saved?

Everything you make appears in the App’s Tools tab. If Also Save to Photos is on in Settings, a copy is also added to your Photos library.

Subscriptions

What does Snaptube Pro include?

No ads from us, the Max photo enhancement level (2× upscale) and High quality video export at full resolution. Everything else in the App is free. Pro doesn’t change ads YouTube shows inside its own player.

How do I cancel my Snaptube Pro subscription?

Open iOS Settings › [your name] › Subscriptions, choose Snaptube and tap Cancel Subscription. Apple’s guide: Cancel a subscription from Apple. Deleting the App does not cancel a subscription.

How do I get a refund?

Payments are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

I bought Pro but still see ads or locked features

Open the subscription screen (the Pro card at the top of the App’s Settings tab) and tap Restore purchases. Make sure you are signed in with the same Apple ID you used to subscribe.

Privacy

Are my photos and videos uploaded anywhere?

No. Playing, editing, compressing and enhancing your media all happen on your iPhone. YouTube searches and viewing go directly to YouTube. See the Privacy Policy.

How do I change my ad privacy choices?

Tracking permission: iOS Settings › Privacy & Security › Tracking. In the EEA, UK and Switzerland you can also use Ad privacy options in the App’s Settings tab.